FAQs
What is Printerpoint?
Printerpoint is a cloud-based printer management solution that enables service, supply, and billing workflows across your entire fleet of small and large format printers. It works via a small piece of software called the Printerpoint Agent that is installed on a computer at the customer’s location. Every few minutes, the agent collects status information, supply levels, meter reads and usage data from managed printers, and sends that data to Printerpoint’s cloud servers.
What printers does Printerpoint support?
Printerpoint works with a wide range of large format, small format, and specialty printers. And we are constantly adding to the list. Large format: Canon, Epson, HP, KIP, Oce, Ricoh and Xerox Small format: Brother, Canon, Epson, HP, Konica Minolta, Kyocera Lexmark, Ricoh, Sharp and Xerox The best way to see which specific models are supported is to head to our Knowledge Base and under Before You Begin, check out the 'Currently Supported Printers' page. Don’t see the specific printer you’re looking for? You can always contact us with any questions or requests.
How can I use the data in Printerpoint to better run my business?
Printerpoint has a number of intelligent workflows that we highly encourage you to use. There’s always a unique reason folks want to get data out of Printerpoint. There are several ways to accomplish this. We’ve built multiple APIs in Printerpoint that interface with third party systems and Printerpoint also directly integrates with ECI e-automate. There are also scheduled CSV and report options via email. If you’re interested in receiving your data in a specific way (a certain format or schedule), we are always happy to talk.
What is the setup and onboarding procedure like? How long does it take?
Like most cloud software, the setup is pretty simple. You’ll start by creating your dealer account with a login and password. From there, you’ll create at least one “customer” (where you’ll be placing these printers). Next up, is installing a Printerpoint Agent at each of the customer offices. This can be done when you are on-site or you can simply email your customer a link. Once the agent is installed, Printerpoint can scan the network for printers. From the scan results, you’ll select which printers should be added to your account. Barring any delays, like needing to make a site visit or waiting on customers, this entire process usually takes a few minutes. It’s that simple. There will be more configurations to be done down the road but with just a couple of agents installed you’ll start to see the real power of Printerpoint.
How can Printerpoint reduce the number of on-site service calls?
Printerpoint’s direct connection to your printers means you’ll receive service alerts before your customer even knows there’s a problem. You don’t have to wait for them to call you or for printing to stop. You can use Printerpoint Connect to remotely update firmware, check diagnostics, configure settings and more. If you do have to send a tech on site, they’ll know exactly what the problem is and what to bring before heading out.
How can I proactively avoid printer issues?
Printerpoint continually monitors your printers and can alert you when there’s an issue – often before your customers notice anything’s wrong. You can review the alert, take remote action through Printerpoint Connect, or assign it to your service team for follow-up.
How do I track my customer’s inventory? How do I set alerts to know when their inventory is low?
Printerpoint automatically tracks ink and toner for supported printers that you manage in Printerpoint. For each printer, you can set Reorder Thresholds and the Default Order Quantity. When supplies drop below that threshold, Printerpoint generates a new Supply Order for you to review and approve. You can fully automate this process, so supply orders can be pushed directly into e-automate (or other fulfillment systems) or managed through the Printerpoint API.
How can printers order their own supplies automatically through Printerpoint?
When stock drops below the set Reorder Threshold, Printerpoint generates a Supply Order without requiring manual review. Order details can flow directly into your fulfillment system (like e-automate) or be managed via the Printerpoint API.
How does Printerpoint collect meter reads without customer input?
Every few minutes, the Printerpoint agent collects status information, supply levels, meter reads and usage data from your managed printers, and sends that data to Printerpoint’s cloud servers. This automatic process captures not only basic meter reads like click counts, but also complex meters like square footage, color vs. monochrome usage, and media type consumption – without any interaction from the customer.
Can Printerpoint send meter data into my accounting software automatically? What exact information does it send?
Printerpoint integrates with e-automate to automatically deliver complex meter reads on schedule, removing the need for customer reporting or manual entry. For dealers not using e-automate, the Printerpoint API can be used to pull the same data directly into other billing or ERP systems. Printerpoint transmits both basic meters (click counts/impressions) and complex meters such as square footage, monochrome vs. color usage, and media type consumption, ensuring accurate data flows into your accounting software.
So what is the Customer Portal and what can my customers do with it?
The Printerpoint Customer Portal is a web interface that lets your customers see their own printers, meters, and supply status without needing to contact you. From the portal, they can review supply levels, place supply orders, view order history, and check meters. Customers can receive low supply alert emails, so when a printer reports that ink, toner, or media is running low, they’ll receive a notification with a link to order more through the portal.
Does Printerpoint have an API?
You bet. Printerpoint’s API makes it simple to connect with any third-party system. For more info, here's a link to our API Knowledge Base articles:
How do I automate supply fulfillment or collecting monthly meters with Printerpoint’s API?
Printerpoint’s API lets your business systems automatically receive the same information that Printerpoint collects, like printer meters, current supply levels, and supply orders. This means monthly billing and supply fulfillment data can flow directly into your existing tools without any manual steps, keeping everything accurate and up to date.
How does Printerpoint integrate with e-automate?
Printerpoint integrates with e-automate through ESN. Once connected, Printerpoint can send meter reads and approved supply orders directly into e-automate. Meters are mapped in Printerpoint so they align with your billing setup in e-automate, and approved supply orders in Printerpoint create matching Sales Quotes with the asset ID, SKUs, and quantities already included. This eliminates manual data entry, keeps customer inventories accurate, and ensures billing and fulfillment teams have all the details they need.
What data is sent when I connect e-automate with Printerpoint?
When Meter Read Integration is enabled: Meter reads can be sent manually or automatically from Printerpoint to e-automate. Because meters can have differing naming conventions, meter mapping must be completed on the Billing > e-automate page before meter reads can be sent. Various meter types are supported, depending on the printer model. For example: • HP large format: mono lines, color lines, low/high-density image types • Canon large format: Duty Counters A–E categories • Small format printers: mono/color clicks, mono total pages When Supply Order Integration is enabled: When a supply order is approved, Printerpoint will attempt to create a Sales Quote in e-automate complete with SKUs, Asset IDs, etc. Both customer-generated supply orders and dynamic orders (those created based on printer-reported supply levels/inventory settings) can be sent directly to e-automate.
Can Printerpoint send supply order details directly into e-automate so I don’t have to type in anything?
Yes, supply orders created/approved in Printerpoint can flow directly into e-automate as complete Sales Quotes, eliminating the need to retype any order details.
Can customers get automatic carbon offset certificates for large format printing?
Printerpoint is the only platform that provides this automation for large format printing, making it unique in the industry. Paper consumption from large format printers (and small format printers, too) is automatically measured and reforested. Customers then receive both reforestation certificates and carbon offset certificates, showing the environmental impact of their printing with no extra steps required.
How does Printerpoint calculate how many trees to replant from my paper usage?
Printerpoint tracks paper consumption from each large format printer and sends that data to PrintReleaf. PrintReleaf uses its standardized global forestry model, which defines the average volume of paper that comes from one tree, to calculate how many trees need to be reforested. This ensures every page printed is automatically converted into an equivalent reforestation commitment.
Can dealers show customers reforestation data (how many new trees are planted) based on their large format printer usage?
Yes, customers automatically receive reforestation and carbon offset certificates through Printerpoint’s integration with PrintReleaf. These certificates are based on their actual large format paper usage, with PrintReleaf converting that data into the number of trees reforested. Dealers can share these certificates to demonstrate their environmental impact in a clear, trusted way.