THE CUSTOMER PORTAL
Give your customers a place to monitor print activity, order supplies, and open service tickets. You’ll boost after-sale revenue, decrease printer down time, and resolve issues more quickly – all while not tying up your staff. Doesn’t that sound nice?
DETAILED SUPPORT TICKETS
When customers use the Portal to request service or alert you to an issue, a ticket is generated with all the info you need to get started on a resolution. This can be integrated into your existing help desk management system or sent directly to your service technicians.
CAPTURE MORE SUPPLY REVENUE
Even if supplies aren’t included in your contract, the Customer Portal lets you lock in post-sales revenue. When supplies run low, your customer gets an email linking them to the Portal with everything they need already in their shopping cart. They only have to make one click to order – keeping it dead simple, so they don’t shop elsewhere.
EVERY PRINTER IN ONE PLACE
The Customer Portal displays all print activity from your customer’s fleet. Users can sort by printer to see a detailed list of prints noting square footage, ink coverage, print category, and more. This data can easily be exported as a CSV file.
JUST YOUR STYLE
Upload your company logo, colors, and favicon to brand the portal as your own.
AUTOMATIC NOTIFICATIONS
When ink runs low, your customer gets an email to order more. When service is needed, your team gets the full specs.
NO CALLS NEEDED
With customer interaction routed through the Portal, every printer detail is provided for you.
ALL RECORDS
See every per-record print job for wide format printers on one page.